We recently received the new 2021 Shred for my wife purchased directly from Surface604. After some minor assembly, torque/tuning checks (it was tuned perfectly from the shop), and installing some add-ons, we hit the trail a couple of times and the bike performed beatifully. The component set is adequate for the design of the bike although the fork is not up to anything more than moderate trail riding. I'm an advanced rider on a $7500 Niner Jet9 XC race bike so the Shred certainly isn't my cup of tea. However, my wife is a beginner level trail rider and the Shred is perfect for her. She's absolutely loves it! The frame geometry is a cross between pavement cruiser and mountain bike. It has a long bottom tube which places the steering tube quite high. This is a good thing for her since she isn't ready for the aggressive cockpit offered by a full-on mountain bike frame. We really like the upgraded battery and the customizable electronics. Although the wheelset is 27.5", the large volume CST Patrol tires result in a 29" tread diameter. A little big for her but she's gettinmg used to it. Knobby pattern is moderately aggressive so traction is quite good. Being that this is a Class 1, 2, and yes, Class 3 bike...it gives her a good bit of flexibility. She LOVES the throttle. We added the NCX suspension seatpost (a great piece of equipment), some RockBros pedals, a couple of frame bags, a new saddle, and some Ergo grips. All the add-ons are very much to her liking. The 2021 was suposed to come with a chainstay protector but it did not have one so, I intalled a Lizard Skins that worked well. Brakes are hydraulic and seem to modualte fine while not biting abruptly. Shifter/rear derailleur work as advertised. Motor provides PLENTY of power. FUN! All-in-all, we give very high marks for the new Shred for what is has been designed to offer and we highly recommend it to others who might be entering into trail riding and are interested in an eBike. I did a LOT of research before we decided on the Shred and it seems this bike is an anomaly based on the frame, components, class ratings, and price. I couldn't find anything else out there quite like it in the price range. Plus, it garnered consistetly high reviews by eMTB testers on the web. Superb design and well-done Surface604! One closing note, I had several communications with Mitchel at Surface604 along the way of our purchase and he was simply awesome to deal with. Thanks for all the help Mitchel! Great bike from a outstanding company! 100% APPROVED.

I love my shred. The service is excelent. I recommend a 100%, they ship my shred to Puerto Rico,

This bike lends a whole new meaning to pedaling. There is no trail I cannot trek. And it is a very fast bike on the urban bikeways. Looking forward to many miles of smiles.

Overall I am happy I purchased this bike. I had some technical issues at first but the support was first rate and the problems remedied as fast as the mail would ship parts. If I had purchased the suggested seat post when I ordered I would have had a more comfortable ride at first. After 80 or so miles I realized I needed to replace the seat as well as get a Suntour suspension seat post for a better ride. Now its quiet, fast, and comfortable.

I researched e-bikes for nearly a year before deciding to make the plunge and buy one. In the end, I settled on a Surface 604 Shred for me and a Colt for my spouse. Couldn't be happier given all the trade-offs (cost, quality, components, etc). Before buying I tried out several big name brand e-bikes (I live in a small town without a lot of options and of course the pandemic limits travel options) and was blown away with the concept. All were Class 1 bikes and all were pretty darned expensive. S604 gives me the choice to run them as Class 1, 2 or 3. Component quality in the Shred is fairly high, maybe a bit lower in the Colt - but adequate. I questioned the wisdom of ordering bikes online but in the end it worked out. It took 2.5 months but given the world wide issues (pandemic, manufacturing across many industries totally shut down for long periods of times, and huge demand) it was worth it. I'd do it again.